I Work With the Web, Not On It

This is me. (And my daughter [she's using me as a chalkboard]) Unlike so many others, I don't work on the Web.

I work with the Web.

I live and work in Davenport, IA. Both libraries I work at are behind the times in adding technology to their libraries. I work at a college without a proxy server so we have to hand out user name/password sheets to students and hope they don't lose them. I work at a public library that doesn't see the need to learn social software. In both cases I believe we are doing a disservice to our patrons/users. I also run a small publishing company that would not exist without the Web.

I use the Web everyday in my work: in addition to the ubiquitous e-mail and IM for communication, I use the Web through databases to assist students in finding articles for class; I've posted photos on Flickr of library events; I've used LibraryThing to create online reader's advisories; I attend webinars to learn more about database features and ILS features; I have a website for my magazine; I also have FaceBook, MySpace, Blogspot (since 2001), Twitter, and etc. accounts which I use to promote my publishing/librarianship and reach a wider audience; I sell magazines, etc. online so that people can read what I publish; I belong to Google Groups so I can have discussions with people who don't live anywhere near me; I read LOTS of library and publishing oriented blogs so I can keep abreast of what's happening in those respective fields; and I generally am online all the time at work, doing something.

I use the Web everyday in my life: I post photos on Flickr and Videos on YouTube of my daughter for family in Denver and Arizona and elsewhere; from looking up who's that actor to finding recipes to getting driving directions to weather forecasts to sports scores to buying foodstuffs I can't find where I live, there's a lot of information I get online that, while available through other means, is not as convenient through other means.

I use not-the-Web everyday in my work: I talk to my staff every day, face to face; I answer questions from students at the reference desk; I walk patrons to the stacks and help them find their books (I never point); I attend conferences to learn more about specific aspects of librarianship and to network with other library professionals; I attend conventions (science fiction) to meet authors, editors, fans, etc. and to promote what I publish; I meet with colleagues and staff to talk about concerns and plans for the library; I mail out lots and lots of magazines, etc. to people who purchase what I publish; and I do mundane things like check out and check in books, send faxes, make photocopies, accept fine payments, place books on hold for patrons, sign time sheets, and so many other things I don't keep track of.

I use not-the-Web everyday in my life: as evidenced by the photo above, the most important thing I do everyday is spend time with my family; I love to cook; I sit on a couch and read a book; I take care of my house; I watch tv with my wife; and so many other things that don't involve the Web.

I don't know that I could work without the web (i.e., this morning I sent a story collection to a writer in Serbia so he can write the introduction and also sent it to an artist in MA so he can create interior artwork; pre-Web days this would have been impossible), but there is work I do that does not and cannot involve the web. They are not exclusive of each other, but I do not do only one or the other. I feel that the Web enhances the most important thing I do: provide service to my patrons.

(inspired by Michael and the Annoyed Librarian)

Twitter Revisited

After Sarah's (aka, The Librarian in Black) recent post about Twitter, it got me thinking again. Since I last railed against Twitter, I've become a casual user. I know, I know. I was SO against it. And a lot of me is still against it.

I'm against Twitter as another THING for librarians to jump on, sign up for, start using, end up only 'talking' and following other librarians, and then proclaim "I Twitter!" The problem with all these new technologies is that you actually need to use them, not just sign up for them, explore them, force them to fit into the library. You need to see how they're being used and then see if there's a way the library can use it that works within the confines of the technological construct.

Take Twitter for example. I follow a weird, small selection of people. (the link takes you to my profile) Very few are library people. OK, four out of eleven is approaching half, but I know there are a LOT more librarians 'using' Twitter out there. I chose to not follow them. Instead I chose to follow people like Henry Rollins, Wil Wheaton, Warren Ellis, Merlin Mann, Xeni Jardin, Gina Trapini, and Cory Doctorow (not many updates Cory!).

These people don't care about libraries like librarians do. Their passions lie elsewhere. When I approach new technologies like this, I try to explore as wide a variety of things as possible. How are people using it?

Henry Rollins posts about upcoming gigs. Great use for this service. Get your fans locked onto your account and let them know when unannounced events show up. Libraries could use the concept to announce hours change (for events or for the library), send reminders for upcoming events, changes to upcoming events, etc. Most likely, this would be in addition to every other way you announce such changes. It's doubtful that all your patrons will embrace Twitter as the only source for updates.

Everyone else? They just post random things they are doing. It's very voyeuristic, which is creepy and interesting at the same time. My latest post (as I write this): finishing my morning travel mug of coffee...wishing it would magically refill itself, wishing I lived near somewhere that sold good beans..." says something about me and my current mental state. You only have 140 characters, so it's tough to say anything substantial (unlike here where I go on and on and on).

I had another thought recently on how libraries could implement Twitter. This was an internal use. If you work at a big library, where librarians are constantly working in different places, you could use Twitter to help keep track of each other. For example, you might think Carol is at her desk, but when you check Twitter, she's updated to say that she's working on the historical map display. You could update to say that you're working at the reference desk (in case someone forgets the schedule). This would be particularly useful for people AT the reference desk who would have a one-stop check when receiving phone calls. "No I'm sorry, Pam isn't at her desk right now, can I take a message?" And Pam's Twitter could say 'working on displays' or 'no phone-calls.'

Of course, like anything, you need to get people participating, and participating regularly. It doesn't help if four weeks from Carol is still working on the historical map display (in Twitter) but in reality that display now showcases the library's Hello Kitty collection and Carol is working at a different library. And this problem isn't unique to technology. Leaving a clipboard with memos that need to be initialed fails the first time someone doesn't look at it.

The 'trick' is to make it something that people want to use. One of my bosses when I worked for Barnes & Noble used to hide $1 and $2 gift certificates on the book carts. Then, as you shelved the books, you might find a little surprise. Sure, it's not much, but it's more than you had when you started. You could do something similar with Twitter: "The first person to mention this notice to me can leave fifteen minutes early" or "I'll buy a cup of coffee to the first person who mentions avocados to me" or something else.

And while people should want to work hard and do well of their own accord, I find giving little rewards never hurts anyone.

Take This Idea and Run With It

Book Club in a Bag

I had never seen this before (probably many of you have), but it was first brought to my attention by science fiction writer and all-around great guy, Robert Sawyer. The Kitchener Public Library has started offering book clubs in a bag, where you get a set of ten copies of the same book, plus a book-club discussion guide and everything checks out as one item.

When I read Robert's post, I thought that's a great idea! Then, when I finally got a library card at my local library, guess what they have? Yep! DIBs or Discussions In Boxes. From their website:

A selection of challenging and entertaining discussion books plus a binder full of reviews and information about the authors is available for a checkout period of 6 weeks.

And here's a PDF explaining the service at Bettendorf.

How cool is that? Is this something your library could do?

(cross-posted at Pop Goes the Library)

So, it's been about a month-and-a-half...

since I moved to IA to take the job as Access Services Librarian at Palmer College of Chiropractic. So what's happening with me, you might ask?

I have to say the transition from public to academic library has been (and will be) a little rough. Things are very different from one type of library to the other.

In the public library, there were people coming in the library all the time. True, there were fewer people who used the library than paid for it with their taxes, but all the same, when you were on the reference desk, you had questions. Here, I can sit an entire shift on the reference desk (which entails three hours at the desk and the remainder of the day on call...yes, your reference shift technically lasts for the ENTIRE work day) and not get any questions. Even sitting at the circulation desk I go an entire work day without interacting with a patron.

It goes without saying, but there's a different focus on collection development. I bring it up since here at Palmer, we're concerned with health care and specifically (predominantly) with chiropractic. I do not have a health care background, nor do I know much about chiropractic. It's a steep curve I have to take to learn enough to be able to help someone should they decide to ask me a question. Here, if it's not healthcare...and I should really just say if it's not chiropractic...interest, we don't order it. Instead of getting dozens of books each week, we might get a dozen a month. We do order McNaughton books (remember those from collection development classes? The bestselling books that you keep for a limited time?) so that we have some popular reading; but those books don't circulate very much. I'm not involved in collection development at Palmer, whereas all the librarians at the public library were involved. I do see the McNaughton list and can recommend up to two titles, but that's a lot different from the vast amount of ordering I used to do. At the public library, I did collection development for: fiction, the 000s, healthcare (ah, you lied! you do have a background in healthcare! not really, not when I order books based on reviews and Amazon rankings), parenting, science fiction & fantasy, and young adult books.

I did a lot of marketing and creative planning at the public library. There were easy places to make signs, and create website stuff, have interesting programming items, etc. that just don't exist here. At least, they aren't as obvious here. It's not even like we're a more comprehensive college/university with lots of majors and departments. We're very focused here, and it's something I don't have a background in. The website is set. There's no need/way for me to create cute links, or reader's advisories, or Web 2.0 stuff. I can update content, but I can't change the way things look or feel. There's no programming. I could certainly make signs, but I believe signs should be a minimum and once I have the few done I think we need...then what? It's not like the YA stuff at the last library where I could create a new wacky sign every week.

Like I said, it's been rough. Everything is different. Everyone has been here longer than I have so I feel a lot of pressure (all personal, it's not pressure from my bosses) to do better at my job. So I've been trying to think of ways to take what I do well at a library and apply it here. I could create new signs (i.e., for the new books, for our hours, etc.). I could work on getting some sort of programming going here...have chiropractors come into the library to talk to students about being a professional, or about a book they've written. Maybe even see if anyone would be interested in having in 'fun' authors in to talk about books (sort of a diversion from studies). Maybe I could create some internal wikis or blogs to help set a home for policies/procedures.

It took me until last week to start thinking this way again. I've been so overwhelmed by what I don't know, that I was forgetting what I do know.